Serving East Texas Physicians

Omni’s goal is to provide you with strong results, excellent reporting and customer service above and beyond for you and your patients.

If you could increase revenues by 20% (twenty) to 30% (thirty) –without adding staff—would you do it? Many physicians here locally have answered, “yes” by turning to Omni. If you are looking for that “Hassle-free” practice then Omni is definitely a viable option for your practice in today’s market. We want to help you to reach this goal and to collect the maximum dollars for you our client in the shortest amount of time.

After today you will find that we offer what you want most:  professional handling of patient statements, an experienced account management staff that treats your patients with the respect they deserve, excellent procedures for claims filing and documentation of same, and of course complete HIPAA compliance when it comes to confidentiality of all information. Omni will also alert you to trends that some companies may flag for fraud investigation.

Physicians here locally are beginning to understand the benefit of outsourcing their billing and collections and are choosing Omni because of our ability to achieve results in pre-collection and follow-up with commercial payers, Workers’ Compensation, Medicare, Medicaid, and self-pay patients. Why do our processes work? First, our staff is highly trained (certified coders, previous Aetna employees) in the billing of the claims, collections and how insurance companies try to deny or use delay tactics to hold on to your money. Our staff is also up to date on all Federal and State regulations regarding billing and collections. Second, we are committed to adding qualified staff as we grow in order to keep billing and collection representatives from becoming overloaded.  We then monitor workload and productivity and make caseload adjustments as needed. Third, our innovative procedures ensure regular contact and prompt follow-up with each and every request whether patient, insurance company, legal entities and you as our client.


Physician Billing

The same service is offered to physician’s offices as well as hospitals. All initial billing phases… all electronic billing to all the carriers. Self pay collections, and payment plans as well. Professional, expedient and the most precise billing possible is what Omni offers.

Claim Processing

  • Enter patient demographics into our software system
  • Enter billing codes, diagnosis codes, modifiers, etc. Scrub claims twice before transmitting claims electronically
  • Confirm claim was transmitted, archive reports for future appeals if needed
  • Follow-up on claim status three weeks from the date of transmit if not paid
  • All receipts are deposited into your bank account
  • Appeals or reconsiderations performed when required.


  • Acknowledgement report of all claims received daily, weekly or monthly
  • Status reports monthly, quarterly, etc. (includes Charges/Pays/Adj & A/R balance)
  • Special reports upon request

Secondary Insurance

  • Retrieve EOBs and bill all secondaries, will file crossover claims if not paid timely
  • All Medicare secondaries filed electronic per federal mandate.

Self-Pay Balances

  • Collection letters sent to patients, telephone contacts made until 120th day
  • All private accounts run through Medicaid once monthly to retrieve lost revenue when patients forget to call in updated information

Claims Processing

All claims are transmitted electronically via ClaimMD sometimes as often as twice daily.  Worker’ Compensation claims are all dropped to paper here and a request is made to your office for the inpatient consult/admit report or the office visit dictation.   Once dictation is obtained the WC claim is then mailed.

Revenue Cycle Management

  • Management of the full scope of accounts receivable functions.
  • Eligibility verification, benefits determination and pre-certification if needed
  • Coding assistance and data entry of charges.  Our claims engine with smart rules validates fields, checks coding and payment rules prior to billing of claims.  We get claims out correctly the first time with receipt of valid information
  • Review EOBs to ensure proper payment based on contracts
  • Research and prepare appeals for underpaid and denied claims
  • Send out all secondary claims including crossovers.  From our experience crossovers have a tendency to get lost in mailrooms
  • Process all correspondence as it relates to accounts receivables
  • Provide follow-up functions necessary to bring accounts to final adjudication with payers and patients
  • Manage patient inquiries as they relate to their accounts.  We do send statements and have an auto letter generation system
  • Provide Management reporting so you know exactly how your practice is doing at any given time

Self-Pay Accounts

  • Statements will be sent to patients after 30 days and each month thereafter until the account reaches 120 days.
  • Telephone contact is initiated immediately once the account has reached the 60th day mark.  A tactful and professional approach is taken in all facets of the recovery process.  Medicare patients are handled in a proactive style that solidifies good public relations.
  • Debtor payment plans are offered if payment in full is not possible.  We give the patient an opportunity to resolve the account with 2 to 3 installments.  If the
  • Once an accounts payment plan is broken twice with your permission.  We will send out additional collection letters and make phone calls.   Once no response or resolution is made on the account it will then be forwarded to Equifax for credit bureau reporting.
  • All patients will be given an opportunity to make payments over the phone with a credit card.   Forms will be forwarded to your office for submission and once payment confirmed a copy will be returned to Omni for posting to the account.
  • If the patient is financially burdened Omni will forward a financial assistance application, with your approval, that will allow for a percentage of the bill to be written off to charity.


  • Omni and its’ employees are fully bonded and insured.
  • Omni only recruits personnel that have prior experience in the medical field.   We strive to keep workloads manageable in order to perform the best possible job collecting accounts in a very short period of time.
  • Each biller is monitored by daily batch reporting that shows charges, payments and adjustments posted.
  • All our staff attends meetings held locally and in other cities depending on the carrier presenting so as to stay up to date with new rules and/or regulations.

Contact Us

Hi There,

We are looking forward to hearing from you. Please feel free to get in touch via the form below, we will get back to you as soon as possible.

Location: 719 W Front St, Suite 103, Tyler Texas 75702
Phone Numbers: 903-630-7655 or 903-630-7679
Fax Number: 903-630-7686

Contact Form: